Adult Playtime Boutique is committed to delivering your order safely, discreetly, and on time. This policy explains how we process, ship, and deliver all orders placed through https://www.staging.adultplaytimeboutique.co.za.
1. Discreet Packaging
All orders are shipped in plain, unbranded packaging.
No one—including couriers—can see what’s inside.
Your privacy is always protected.
2. Processing Times
We prepare orders Monday to Friday.
Standard processing time: 1–2 business days
Orders placed after 3 PM may only be processed the next business day
Orders placed on weekends or public holidays are processed on the next business day
If there are delays (e.g., stock checks, payment verification), we will notify you.
3. Shipping Methods & Delivery Times (South Africa)
We ship throughout South Africa using trusted courier partners.
Estimated Delivery Times
Major Cities: 1–3 business days
Towns & Regional Areas: 2–5 business days
Rural or Outlying Areas: 3–7 business days
These timelines are estimates and may vary depending on courier operations.
4. Shipping Fees
Shipping fees are calculated at checkout based on:
Delivery location
Courier rates
Cart value
We may offer free shipping promotions from time to time.
5. Order Tracking
Once your order is dispatched, we will send you:
A shipping confirmation email
A tracking number
A link to track your parcel online
If tracking information is delayed, please allow up to 24 hours for the courier system to update.
6. Incorrect Address or Failed Delivery
Please ensure your address details are accurate and complete.
We are not responsible for delays or failed deliveries caused by:
Incorrect or incomplete address information
No one being available to receive the parcel
Courier inability to access your location
Customer not responding to courier calls/SMS
If a parcel is returned to us due to failed delivery attempts, reshipping fees will apply.
7. Lost, Delayed, or Stolen Parcels
We will assist in opening an investigation with the courier if:
Your parcel is significantly delayed
Tracking does not update
You believe your parcel is lost
Please note:
Delivery delays caused by couriers, strikes, weather conditions, or operational issues are outside our control
Refunds for lost parcels will only be issued once the courier confirms the parcel cannot be recovered
8. International Shipping
At this time, we only ship within South Africa.
International shipping may be added in future.
9. Damaged Parcels
If your parcel arrives visibly damaged, please:
Take clear photos of the box and products
Keep all packaging
Contact us within 48 hours
We will assist you immediately.
10. Order Changes & Cancellations
Orders cannot be changed or cancelled after they have been shipped.
If you need urgent assistance before dispatch, contact us as soon as possible:
📧 support@adultplaytimeboutique.co.za
11. Contact Us
For any delivery questions, tracking help, or shipping issues, please contact:
📧 info@adultplaytimeboutique.co.za
We respond discreetly and promptly.